How do I break in the gloves?
There's a couple of ways to go about this. Of course, playing with them on is the best option but, if you'd like to speed up the process, here are some additional options: 1) If you have a clothing steamer lying around, you can insert it in the glove, for a few seconds at a time, until you feel the glove has loosened. From there, work your hand around in the glove to extend the range of motion. 2) A simpler solution is to leave them in the bathroom during a shower, or near a humidifier, and proceed to work in the gloves afterwards.
How do I clean the Gloves?
1) The more labor-intensive way is to hand-wash the inside of the gloves, lightly but not soaking, with warm water and a light soap mixture. Then, let them dry out naturally or with help from a fan. 2) If they start smelling, the easier route is to sprinkle some baking soda in the gloves and leave it overnight to absorb the moisture/smell from the lining. Then, dump out the baking soda in the morning. 3) Lastly, prevention is key in avoiding smelly gloves. Be sure to keep gloves out of smelly bags and let them air out — these simple steps go a long way!
How long does a custom stick take to make?
Normally, a stick takes 2-3 days for prep, 2-3 days for personalization/stenciling, and 2-3 days for protection. A week is the average time for a stick to be produced, but we may have some flexibility if we have supplies already “prepped" (in the case of a 4-5 day rush order).
What can I put on the stick?
We accept most requests that are within reason and provide 1” of height to work with. Typically, we add peoples’ names, team names, years, or small logos/symbols.
What makes the State Jersey different from another jersey?
Our State Jerseys are hooded (which can actually make quite the difference in the wind) and lined with fleece. This feature alone makes them much thicker than your typical jersey. Even better, they're incredibly unique and are built specifically for the outdoors!
How long does shipping usually take?
We now can provide a host of shipping options. For US deliveries you can choose UPS (expedited, paid) or USPS Priority Mail (Free). For international deliveries you can choose the same.We now can provide a host of shipping options. For US deliveries you can choose UPS (expedited, paid) or USPS Priority Mail (Free). For international deliveries you can choose the same. Note for Canadian deliveries: USPS + Canada Post may be a little slower, but we've learned there may be less fees at the border crossing! Note for Canadian deliveries: USPS + Canada Post may be a little slower, but we've learned there may be less fees at the border crossing!
How do exchanges and returns work?
You don't need to contact us to process a return or exchange (but you can). To process a return or exchange please return the package to: Third Assist, LLC 1180 Cobblestone Drive Rickman, Tennessee, USA. Please include some reference to your order: Shipper name, order #, etc. and what you'd like to do "exchange", "return", etc. and we will process it asap.