Frequently Asked Questions

There's a couple of ways to go about this. Of course, playing with them on is the best option but, if you'd like to speed up the process, here are some additional options: 1) If you have a clothing steamer lying around, you can insert it in the glove, for a few seconds at a time, until you feel the glove has loosened. From there, work your hand around in the glove to extend the range of motion. 2) A simpler solution is to leave them in the bathroom during a shower, or near a humidifier, and proceed to work in the gloves afterwards.

1) The more labor-intensive way is to hand-wash the inside of the gloves, lightly but not soaking, with warm water and a light soap mixture. Then, let them dry out naturally or with help from a fan. 2) If they start smelling, the easier route is to sprinkle some baking soda in the gloves and leave it overnight to absorb the moisture/smell from the lining. Then, dump out the baking soda in the morning. 3) Lastly, prevention is key in avoiding smelly gloves. Be sure to keep gloves out of smelly bags and let them air out — these simple steps go a long way!

Normally, a stick takes 2-3 days for prep, 2-3 days for personalization/stenciling, and 2-3 days for protection. A week is the average time for a stick to be produced, but we may have some flexibility if we have supplies already “prepped" (in the case of a 4-5 day rush order).

We accept most requests that are within reason and provide 1” of height to work with. Typically, we add peoples’ names, team names, years, or small logos/symbols.

Given our engraving capabilities, we can engrave anywhere on the shaft of the stick. This gives us roughly 1" x 36" to use for a personalized engraving. On a standard order we engrave on the face (one side) of the stick as most are for display purposes.

Our Custom Pond Hockey Jerseys are hooded (which can actually make quite the difference in the wind) and lined with fleece. This feature alone makes them much thicker than your typical jersey. Even better, they're incredibly unique and are built specifically for the outdoors!

Our Pond Hockey Jerseys typically come in 7+ units and are custom designed for pond hockey teams. They are hooded, sublimated, and fleece-lined. Our State Sweaters are available directly on our website in a variety of designs. They are also hooded, but with a thick and embroidered construction made of 80% cotton and 20% polyester fleece.

While embroidered and employing a thicker material, our State Sweaters aren't too much different from a traditional hoodie. Our recommendation is to commence the first wash on a cold water + low/no heat cycle. From there you can wash as you normally would another piece of apparel.

Yes you can. It is recommended to remove the USB packs first before washing. You can machine wash or wash by hand. For prolonged lifespan it is recommended to use a neutral detergent and cold water, but they can handle warm water too..

Have you used the socks outside or in a cold environment yet? They’re just a little warm inside in a controlled environment, but it’s outside (or cold temps) where you’ll notice the difference from a relative temperature standpoint. Interestingly enough we tested a number of pairs of socks and there were 1-2 pairs that got super hot, but the concern is sweaty feet and battery power. So if someone was playing pond hockey outside and battery packs last say ~3 hours and died, then it would be more dangerous having cold and wet feet (after using the socks) than cold feet alone. So we took a page out from the skiing/snowboard scene and went for a moderate temperature with these socks- warm, but not super hot. If you want to test the power, take off the socks and turn them on to the highest setting (3 lights). Set them aside for 10 minutes and go back and feel the toe box. They should be warmer than the rest of the sock, and we've found this is an ideal temperatures for warm, but not sweaty toes.

All of the watches in the collections are constructed the exact same. However we chose to orient some stick graphics to read better for right wrists vs. left wrists. Although 90% of the population is right handed, not all 90% choose to wear watches on their left wrists. So we designed watches to orient for both. This isn't a huge deal if you 'pick wrong', with the worst case being the stick graphics face away from the wearer as opposed to orienting to the wearer.

We now can provide a host of shipping options. For US deliveries you can choose UPS (expedited, paid) or USPS Priority Mail (Free). This can range from 2-3 days to 7 days. For international deliveries we have chosen USPS + the home country's standard post as the default. This normally takes 10-14 days. For example Canada is USPS and Canada Post. We do this to help our customers avoid additional fees UPS, FedEx, and DHL charge on international shipments (brokerage fees). Please note there may still be international taxes and duties; just depends on the home country.

Free shipping applies to all U.S. gear orders. The only thing it doesn't apply to are the tees and sweatshirts since these are fulfilled by a partner company.

Third Assist has a 30 day moneyback guarantee which starts the date of delivery. We want to give every customer a chance to try out their gear and do better than the industry average. Every customer is free to inspect and even use their gear for up to 30 days and still fall in the warranty window for full product cost refunds or product replacements. Please note we cannot accept any returns or exchanges after this 30 day warranty period.

You don't need to contact us to process a return or exchange, but you can. To process a return or exchange please return the package to: Third Assist, LLC 1180 Cobblestone Drive Rickman, Tennessee, USA. Please include some reference to your order: Shipper name, order #, etc. and what you'd like to do "exchange", "return", etc. and we will process it asap. Third Assist will always cover (free domestic) or subsidize (international) the outbound shipments.

Since we always cover free domestic outbound or subsidize international outbound shipments, we request the customer send packages back to our shop for exchanges or returns. Find shop address in question above. We will provide return labels in one scenario: If the user purchased UPS domestic (U.S.) shipping, we are able to provide return labels so we cover one leg and we can help offset the purchaser's original shipping charges.